Why Automated Notifications Matter

Automated notifications reduce no-shows, improve customer experience, and keep everyone informed without manual effort.

Email Notifications

Default Email Events

The platform automatically sends emails for:

• Booking Confirmation: When a booking is created
• Booking Reminder: 24 hours before the session
• Video Link Ready: When the call link is generated
• Cancellation Notice: When a booking is cancelled
• Rescheduling Confirmation: When a booking is rescheduled

Email Notification Settings

1. Navigate to Dashboard → Settings → Notifications
2. Toggle each notification type on/off
3. Customize sender name (your business name)
4. Set reply-to email address

What Customers Receive

Customer confirmation emails include:

• Session date and time
• Duration of the session
• Your business information
• Video call link (when available)
• Cancellation/reschedule options
• Any custom messages you’ve added

Troubleshooting

Emails Not Sending

• Check spam/junk folders
• Verify email addresses are correct
• Ensure notifications are enabled in settings
• Check your email service status