When the time comes, your customer clicks the link in their conformation email and you get to spend some good, quality F2F time together to answer quick questions, provide guidance, or set up a more formal follow-up to grow your relationship.
Your conversation is also displayed on a private page you and your customer can access to share notes and attachments – so you can communicate asynchronously to move things along.
“I asked my handyman if he could hang my new mini blinds, showed him my window while we video chatted, and he was able to schedule time to help me out the very next day!”